What we can take on
What we can take on
- Power Automate and Microsoft 365 workflows
- API and webhook integrations
- Ticketing / PSA / RMM automations
- User onboarding and offboarding workflows
- Approval and notification flows
- CRM / ERP / form integrations when included in the engagement
- Alert-to-ticket and event routing
- Scheduled reporting and data movement
Signs it needs attention
- The same information is entered in several systems
- Approvals disappear in email
- Technicians repeat safe, predictable tasks manually
- Alerts arrive in the wrong place or are easy to miss
What we pay attention to
We automate stable, understood processes first. A broken process with more automation is still a broken process, just faster. We also add logging, ownership and failure handling so the workflow remains supportable.
The workflow, integrations, permissions and approval points are documented. Customer data and business rules remain under customer control, and sensitive actions can require human approval.