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Team Technology Coverage

A team capability model across the MSP and MSSP stack.

This page shows the technology families Orbiwest can scope, support or integrate through the appropriate team member or specialist. It is a capability map, not a claim that one person knows every product or holds every certification.

Network & InfrastructureRouting, switching, wireless, firewalls, servers, virtualization and monitoring.SecurityEndpoint, identity, email, SIEM, MDR, cloud security and risk.Cloud & WorkplaceMicrosoft, Azure, AWS, Google Cloud, identity, devices and migrations.AI & AutomationCopilot, private AI, workflows, APIs, analytics and governance.

How to read this page: platform names show representative technology coverage. They do not imply partnership, certification or endorsement unless Orbiwest states that separately and verifies it.

Important: The technology names below describe the types of platforms and domains Orbiwest can scope, support or integrate through the appropriate team member or specialist. This is not a claim that every employee holds every vendor certification, nor that Orbiwest is an authorized partner of every named vendor. Verified certifications and partner statuses should be published separately when applicable.

Enterprise networking depth

We describe the work, not an unverified certification badge.

Routing & SwitchingIPv4/IPv6, BGP, OSPF, campus design, redundancy, QoS, multicast and advanced troubleshooting.

Wireless & NACEnterprise Wi-Fi, controllers/cloud management, RADIUS/TACACS+, 802.1X, guest access and segmentation.

WAN, SD-WAN & Cloud ConnectivityMulti-site WAN, IPsec, SD-WAN, failover, cloud connectivity and secure remote access.

Assurance & AutomationObservability, telemetry, APIs, scripting, configuration standards and repeatable operations.

Technology ecosystem

Representative, not exhaustive. Equivalent platforms can be scoped as needed.

Enterprise Networking & Routing

Architecture, implementation, troubleshooting and optimization across campus, branch, data-center and multi-site networks.

Cisco Catalyst / Nexus / MerakiFortinet FortiSwitch / FortiAPHPE Aruba / Aruba CentralJuniper / MistUbiquiti UniFiAristaExtreme NetworksRuckusMikroTik when included in the engagementIPv4 / IPv6BGPOSPFEIGRP where applicableVRFVLAN / trunkingSTP / RSTP / MSTPLACPHSRP / VRRPQoSMulticastACLsSD-WANVPNVXLAN / EVPN when included in the engagementSNMP / Syslog / NetFlow

Firewalls, SASE & Secure Access

Next-generation firewalls, remote access, segmentation and zero-trust connectivity across physical, virtual and cloud environments.

Fortinet FortiGate / FortiManager / FortiAnalyzer / FortiSASEPalo Alto Networks / Prisma AccessCisco Secure Firewall / ASA / Meraki MX / Secure Access / UmbrellaSonicWall TZ / NSa / NSsp / NSv / SMASophos Firewall / ZTNAWatchGuard Firebox / FireCloudCheck PointBarracuda network/application securitypfSense / NetgateOPNsenseZscalerCloudflare Zero TrustTailscale / secure mesh access when included in the engagement

Microsoft, Cloud & Modern Workplace

Identity, devices, collaboration, infrastructure and cloud operations across Microsoft and other major cloud platforms.

Microsoft 365Exchange OnlineTeamsSharePointOneDriveEntra IDIntuneDefenderSentinelPurviewPower PlatformWindows 365Azure Virtual DesktopAzure IaaS / networking / backup / Site RecoveryAWS EC2 / VPC / IAM / S3 / RDS / CloudWatch / GuardDuty / Backup / Direct ConnectGoogle Cloud compute / networking / IAM / storage / security / BigQueryGoogle WorkspaceHybrid cloudTenant-to-tenant migrationBitTitan MigrationWizShareGateAzure Migrate

Servers, Virtualization, Storage & Data Center

Physical and virtual compute, operating systems, clustering, storage and infrastructure modernization.

Windows Server / Active Directory / DNS / DHCP / GPO / PKI / DFS / RDSLinux: Ubuntu / Debian / RHEL / Rocky / Alma / SUSEVMware vSphere / ESXi / vCenter / VCF / vSAN / NSXMicrosoft Hyper-V / Failover Clustering / Storage Spaces DirectProxmox VE / Backup ServerNutanix when included in the engagementDocker / Kubernetes when included in the engagementDell PowerEdge / PowerStore / PowerVaultHPE ProLiant / Alletra / StoreOnceLenovo ThinkSystemCisco UCSNetApp ONTAPPure StorageSynology / QNAPTrueNASSAN / NAS / iSCSI / Fibre Channel / SMB / NFS

RMM, PSA, ITSM & Endpoint Operations

Tooling that keeps endpoints visible, patched, supportable and tied to a service workflow.

Datto RMM / AutotaskNinjaOneKaseya VSAConnectWise RMM / Automate / PSA / ScreenConnectN-ableAteraSyncroSuperOpsHaloPSAManageEngineAction1AutomoxMicrosoft IntuneServiceNowFreshserviceJira Service ManagementAsset / warranty / lifecycle management

Backup, BCDR & Data Protection

Backup, restore and recovery across servers, endpoints, cloud, SaaS and virtual environments.

VeeamDatto BCDRAcronis Cyber ProtectN-able CoveBarracuda BackupRubrikCohesityCommvaultNAKIVOAzure Backup / Site RecoveryAWS BackupMicrosoft 365 backup platformsImmutable / offline / object-lock strategiesRestore testingRTO / RPO planningDisaster-recovery runbooks

Endpoint, Identity & Managed Security

Endpoint and identity protection with managed detection, response and policy hardening.

Microsoft Defender for Endpoint / Defender XDRCrowdStrike FalconSentinelOneSophosHuntressBitdefenderTrend MicroESETCisco Secure EndpointFortinet FortiEDR/XDRWatchGuard EndpointEntra IDOktaCisco DuoJumpCloudCyberArkBeyondTrustDelineaKeeper1Password / BitwardenYubiKey / FIDO2PAM / MFA / SSO / conditional access

SIEM, SOAR, NDR, Vulnerability & SOC

Security telemetry, detection, response, exposure management and SOC integration.

Microsoft SentinelSplunkFortinet FortiAnalyzer / FortiSIEM / FortiSOAR / FortiNDRCrowdStrike Next-Gen SIEMSophos XDR/MDRElastic SecurityIBM QRadar when included in the engagementRapid7 InsightIDRLogRhythm / Exabeam / Sumo Logic when included in the engagementTenableQualysRapid7Defender Vulnerability ManagementCrowdStrike Exposure ManagementWiz / Orca / Prisma Cloud / Defender for Cloud / FortiCNAPPMDR / SOCaaS integration

Email, Data, DLP & Application Security

Protect collaboration, sensitive data, SaaS, web applications and human communication channels.

Microsoft Defender for Office 365ProofpointMimecastBarracuda Email ProtectionHornetsecurityCheck Point Harmony Email / AvananFortiMailSophos EmailDMARC / SPF / DKIMMicrosoft Purview DLPProofpoint DLP / insider riskForcepoint DLP when included in the engagementCASB / SSEWAF / API securityFortiWebCloudflare WAFAzure Application Gateway / WAFAWS WAFF5 BIG-IP / NGINX / HAProxy when included in the engagement

NOC, Monitoring & Observability

Operational visibility across networks, infrastructure, applications and user experience.

PRTGAuvikLogicMonitorSolarWindsZabbixNagiosDatadogNew RelicSplunkCisco ThousandEyesCisco Catalyst Center / Meraki DashboardFortiMonitor / FortiAIOpsDomotzLibreNMSSNMP / Syslog / NetFlow / API monitoringAlert-to-ticket automation

VoIP, UCaaS & Collaboration

Voice, meetings, call routing, contact-center and collaboration systems with the network underneath them.

Microsoft Teams PhoneCisco Webex CallingRingCentralZoom Phone8x8VonageAvaya IP OfficeMitelSIP trunksAuto attendants / hunt groups / call queuesQoS / voice VLANsContact center / CCaaS when included in the engagementCall recording / reporting when included in the engagement

Databases, DevOps & Cloud-Native

Data platforms, deployment tooling and automation that increasingly sit inside MSP/MSSP environments.

Microsoft SQL ServerPostgreSQLMySQL / MariaDBOracle when included in the engagementMongoDB / Redis when included in the engagementAzure SQL / AWS RDS / managed databasesGitHub / GitLab / Azure DevOpsJenkinsTerraformAnsiblePowerShellBashPythonDockerKubernetesCI/CDInfrastructure as CodeSecrets / certificate automation when included in the engagement

AI, Automation & Data

AI used as an operational capability: governed, integrated and tied to a real business workflow.

Microsoft CopilotAzure OpenAIOpenAI enterprise/API integrationsAWS BedrockGoogle Vertex AI / GeminiPrivate RAG assistantsAI agentsn8nPower AutomateZapier / Make when included in the engagementAPI / webhook integrationPower BITableau when included in the engagementData pipelines / ETLHuman approval gatesAI governance / shadow-AI controls

Mobility, Apple, Chrome & Device Management

Manage mixed endpoint fleets, not just Windows PCs.

Windows AutopilotIntune MDM/MAMApple Business ManagerJamfKandji / Mosyle when included in the engagementAndroid EnterpriseGoogle AdminChromeOS / ChromebooksiOS / iPadOSmacOSShared-device / kiosk workflowsApplication deploymentCompliance policiesDevice encryption

Smart Infrastructure, Cameras & Access

Connected physical technology with secure networking, identity, monitoring and integrations around it.

AxisHanwha VisionAvigilon / AltaVerkadaCisco Meraki MVUbiquiti Protect / AccessBrivo / Kisi / HID when included in the engagementIP cameras / NVR / VMSDoor controllers / readers / credentialsVideo intercomVisitor / gate / LPR workflowsTemperature / humidityWater leakDoor contact / motionAir quality / CO₂ / PM / TVOCOccupancy / noise / ambient lightUPS / PDU monitoringAPC / Eaton / Vertiv power monitoringAlert / ticket / camera integrations

How we staff broad environments

The person answering a printer ticket does not need to be the same person designing a BGP edge or reviewing a SIEM architecture.

Generalist MSP Operations

Help desk, endpoint, Microsoft 365, routine changes, onboarding, RMM, patching and documentation.

Network & Infrastructure Engineering

Enterprise routing, switching, wireless, firewalls, servers, virtualization, storage and complex migrations.

Security & Cloud Specialists

MSSP workflows, identity, SIEM/SOAR, MDR integrations, cloud architecture, data protection and AI/security governance.

Need help across more than one technology?

That is normal. Most real environments cross identity, endpoints, network, cloud, security, applications and physical infrastructure. Bring us the environment, not a perfectly categorized ticket.

Talk to Orbiwest →