VoIP & Unified Communications

Voice, collaboration and network-readiness support for business communication platforms.

When this helps

When clients bring us in

Voice quality is inconsistent
Phones are on the wrong VLAN or QoS is unclear
Call routing changes are difficult
Remote users have communication problems
A phone-system migration is being considered
Voice vendor troubleshooting needs network context

What we can take on

VoIP network-readiness review
Voice VLAN and QoS review
Phone/user provisioning when included in the engagement
Call-flow troubleshooting
Microsoft Teams collaboration support
Vendor coordination
SIP/voice troubleshooting when included in the engagement
Migration planning

How we handle the work

We start with the current state, the people who depend on it, the important dependencies and the risk of change. The work is then scoped around a clear outcome, validation and a usable handoff.

What you receive

We document the decisions, dependencies and handoff information needed to support the work later.

We explain the work, document the parts that matter and keep customer ownership clear. The goal is a system your team can understand and operate, whether or not Orbiwest remains involved.

What should improve

Outcomes matter more than tool names.

More reliable voice

Network and communication dependencies are considered together.

Cleaner support path

Voice issues can be separated from LAN/WAN/provider problems.

Better change planning

Migrations and call-flow changes have clearer dependencies.

Ways to work with us

Some clients call us once for the project; others keep us involved afterward.

Troubleshooting

Investigate a current voice/collaboration issue.

Readiness assessment

Review network and platform prerequisites.

Migration support

Coordinate technical aspects of a communications transition.

Clear ownershipWe explain the work, document material changes and keep customer ownership clear so the environment remains understandable and supportable.

Want another technical perspective?

Tell us the current state, the constraint that matters most and the outcome you are trying to reach.

Talk to Orbiwest →