When this helps
When clients bring us in
- Server maintenance is reactive
- Backups run but restore readiness is unknown
- Critical dependencies are undocumented
- Windows or Linux services fail intermittently
- Storage or capacity is becoming constrained
- Recovery priorities are not agreed
What we can take on
- Windows Server administration
- Linux administration
- Service and resource troubleshooting
- Access and permission review
- Backup coverage and alert review
- Retention and recovery planning
- Restore coordination and testing when included in the engagement
- Infrastructure documentation
- Virtualization support when included in the engagement
- Business-continuity dependency review
How we handle the work
We map workloads, storage, dependencies, backup coverage and recovery order before making infrastructure changes. The plan accounts for normal operations and the path back when something fails.
What you receive
We document hosts, workloads, storage, backup and recovery dependencies, administrator access and important lifecycle decisions.
We document the systems, dependencies and recovery information that matter. Authorized customer administrators retain the agreed access so the environment can be operated or transitioned without being rediscovered.