Managed IT Readiness
Questions to answer before outsourcing, restructuring or expanding day-to-day IT support.
Inventory the environment
List users, endpoints, servers, network devices, cloud tenants, business applications, vendors and locations. The list does not have to be perfect, but it should reveal what support is expected to cover.
Define ownership
Decide who owns accounts, purchasing, vendor escalation, backups, security decisions, onboarding, offboarding and after-hours emergencies. Ambiguous ownership creates slow tickets.
Identify recurring pain
Look at repeated user issues, fragile systems, manual tasks and vendor problems. These usually provide more value than a generic list of devices.
Clarify the support model
Decide whether you want a primary IT team, co-managed support, specialist escalation or project help. A proposal is easier to compare when the operating model is clear.
Prepare access and documentation
Gather tenant ownership, domains, critical vendor contacts, network diagrams and emergency access procedures. Do not email privileged passwords in plain text.
Agree on success
Define what should improve after onboarding: fewer recurring issues, faster escalation, better patching, cleaner documentation, stronger security or better project capacity.
Use the guide as a conversation starter
A short checklist can expose unclear assumptions early, before they become change-window or incident problems.
Need help applying this to your environment?
If you want a second set of eyes, we can review the environment and turn the questions into specific next steps.